By concierge · For concierge
Five-star service needs a system.
Aureum runs the concierge desk; luggage, chauffeurs, lost property and more.
in one shared workspace, built by the people who work it.
One desk. Every request.
Seven modules, switched on per property. Here are the five a concierge desk lives in.
Luggage, logged and traced.
A trunk arrives before the guest does. Log it once: whose it is, where it’s held, and its status follows it to the room.
- Received and picked-up states, one click apart
- Every hand it passes through, on record
- Reception sees the same list as the desk
Every car, one list.
Chauffeurs, pickups, drop-offs and costs — each transfer carries its status from unconfirmed to completed, visible to everyone on shift.
- Booked, confirmed, completed. Never ambiguous
- Driver, guest and cost on every job
- Nobody rings anybody to ask where the car is
Found, filed, returned.
Found in the bar, classed, stored. When the call comes a week later, the answer takes a moment and the return is on record too.
- Lost and found, tracked separately
- Stored location on every item
- Collected, posted or disposed. Closed with a trail
The book, kept properly.
The restaurant book every desk keeps. Cuisine, meal periods, dietary notes, shared, scored by the team, and never lost with a retiring colleague.
- Filter by cuisine, neighbourhood or dietary need
- Team votes surface the true favourites
- Concierge connections noted per restaurant
Every room, by heart.
Floor by floor, room by room, beds, views, bathrooms, stairs, interconnecting doors; the answer before the guest finishes the question.
- Visual floor plans, drawn per property
- Filter by bed size, view, bathroom or feature
- Interconnecting and last-let rooms flagged
Also on the desk.
What’s on tonight, and this week, without asking three departments.
Recorded, tracked, resolved — with the trail kept.
Notices graded by severity, so urgent reads as urgent.
Each employee sees what their role needs; view and manage, per module.
Switch off anything your property doesn’t use.
Written at the desk it runs on.
Aureum is built by a working concierge and runs in daily service at a working hotel. When something misses, the desk notices and the software changes.
Every module keeps a log; who did what, when. Reviews, handovers and disputes settle themselves.
Modules switch off per property, and permissions are set per role. Your team sees the desk it actually works.
See it at your desk.
Request a demo and walk the day yourself — your property’s scenarios, your team’s questions.
Book a demo